Deployment support plan

This support plan is meant for customers who want a clean start and proper initial setup but don't need or want priority support for running cBackup instance. At customer's option the installation and setup process can be streamed via any available conference solution, accompanied with comments about the entire process.

Deployment limitations

To request a deployment by our team you need to provide SSH access to the clean server with fresh Linux installed system (CentOS 6, 7 or Ubuntu 16 LTS of your choice). If server appliance is running another application at no circumstances we are not exposed to liability of any data losses on that server. Consequently we strictly encourage to allocate dedicated appliance for cBackup installation.

If you require deployment on the specific Linux distribution aside from list of supported distributions or want to entrust the operating system installation and setup to our team, please contact us for an individual quote.

Production instance support

Please note, that current support plan defrays only one-time installation and initial setup process with comments and explanations to the fullest extent possible. Any further support is provided on the same basis as everyone else in regular users' group.

If the default support plan doesn't meet your business specific requirements, please check our Premium support plan or This email address is being protected from spambots. You need JavaScript enabled to view it. requesting individual offer. The Enterprise support plan doesn't mean it's expensive by default - let us negotiate and find the most optimal solution and service package to satisfy your needs.

Billing

Single fee (one-off payment), 200 EUR (VAT included)

How to apply

This email address is being protected from spambots. You need JavaScript enabled to view it., providing billing details, to receive PayPal invoice.

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