Premium support plan

This support plan is meant to meet business requirements of availability and data consistency. Available support channels: online chat, email and forum with dedicated high-priority processing queue. Phone or Skype support are available by prior arrangement. Support plan includes initial deployment and setup on clean Linux installation at customer's option. Support plan does not include remote system administration or network equipment configuration assistance.

General terms and conditions
  • 8/5 mail/chat support
    We provide online support in our Discord chat and via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. during business hours for EET (East European Time, GMT +3) that is 8:00 — 17:00 in business days excluding holidays. By prior arrangement you are eligible to request a video/voice conference to receive our support in the way more convenient for you.

  • Priority ticket processing
    Your support becomes our priority and our response will be provided within the shortest possible time. Please make sure you write from a registered email address to be recognized as a user of correct support plan. Your forum and discord account also will be upgraded to represent you as a subscriber of the particular support plan.

  • Deployment by our team
    To benefit the most of our support we offer initial cBackup deployment and setup made by our team. It is not mandatory requirement, you can subscribe for Premium support plan at any time, with new or existing cBackup installation without any limitations.

Deployment limitations

To request a deployment by our team you need to provide SSH access to the clean server with fresh Linux installed system (CentOS 6, 7 or Ubuntu 16 LTS of your choice). If server appliance is running another application at no circumstances we are not exposed to liability of any data losses on that server. Consequently we strictly encourage to allocate dedicated appliance for cBackup installation.

If you require deployment on the specific Linux distribution aside from list of supported distributions or want to entrust the operating system installation and setup to our team, please contact us for an individual quote.

Custom conditions

If the current Premium support plan doesn't meet your business specific requirements, please This email address is being protected from spambots. You need JavaScript enabled to view it. requesting individual offer. The Enterprise support plan doesn't mean it's expensive by default - let us negotiate and find the most optimal solution and service package to satisfy your needs.


Annually, 480 EUR (VAT included)
Effective term can be limited or recurrent per customer's request.

How to apply

This email address is being protected from spambots. You need JavaScript enabled to view it., providing billing details, to receive PayPal invoice.

Contact us